Shipping policy

We ship our products using Australia Post which runs their deliveries on Monday - Friday, excluding public holidays. All orders are processed from our warehouse within 1-4 business days of receipt of payment. Any orders placed on a weekend will be processed on the next business day.

Shipping Fees:

A flat rate of $11.15 applies for standard shipping on all orders under $100. Orders over $100 are eligible for FREE standard AU shipping.

Shipping Times and Delays:

Australia Post estimates the following delivery times for standard shipping:

• 3 - 5 business days for metro areas, upon leaving our Melbourne warehouse.
• 5 - 7 business days for regional areas, upon leaving our Melbourne warehouse.

Australia Post estimates the following delivery times for express shipping at a cost of $14.65:

• 1 - 2 business days for metro areas, upon leaving our Melbourne warehouse.
• 3 - 5 business days for regional areas, upon leaving our Melbourne warehouse.

Refer to the Australia Post website for more detailed shipping estimates. Our estimated timeframes are guidelines only. We can not offer refunds or guarantees on the postages of items. We can not be held responsible for any potential delays and will not provide a refund on shipping should your parcel arrive later than expected or estimated. We are unable to lodge a request through Australia Post should your parcel be delayed. While we strive to deliver your order within the estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances such as weather events or Australia Post service disruptions. We will do our best to keep you informed of any delays.

Shipping Confirmation:

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. The tracking number will take you to Australia Post where you can track the progress of your shipment.

Shipping Restrictions:

As our products can be bulky, we do not ship to PO Boxes or Parcel Lockers.

Being a small Melbourne based company, we are still learning about international shipping and are doing our best to expand internationally! We have the current rates for international shipping, however, if your package exceeds $300 the shipping costs may increase:

New Zealand - AUD $18.50
Rest of the world - AUD $29.95

Please contact us if you are having any problems purchasing from your Country.

Shipping Changes:

If you need to make any changes to your shipping address or order after it has been placed, please contact us as soon as possible. Please note, we may not be able to make changes to your order once it has been shipped.