Refund policy

Returns Policy:

If you receive an item of underwear that is defective, damaged, or not as described, you have the right to return it to us for a refund, exchange or repair in accordance with the Australian Consumer Law. Please contact us on sales@mebebodee.com

Change of Mind and Exchange:

We offer a store credit for change of mind on your purchase or exchange when you comply to the following conditions:

• Products must be returned with 30 days of receiving the product.
• Products must be unopened, unused and in their original condition.
• Original shipping costs are non-refundable.
• You will need to pay for the eligible items to be returned at your own expense.

Process:

To initiate a return or exchange, please contact our customer service team at sales@mebebodee.com within 30 days of receipt of the item/s. We will provide you with return authorisation and instructions for returning the item/s. Please ensure that the item/s is securely packaged and sent via a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Faulty pieces:

If you believe your item to be faulty, please contact our customer service team at sales@mebebodee.com within 30 days of receipt of the item. You will be asked to provide details of the fault and images to confirm the piece has not been worn. We will asses the fault and provide you with return authorisation.

Refunds:

If you are eligible for a refund, we will process the refund to the original payment method within 14 days of receipt of the returned item. If you are eligible for a store credit, we will provide the credit information to the email provided at return within 14 days of receipt of returned item.