FAQs
FREQUENTLY ASKED QUESTIONS
MeBeBodee Stores and Products
Do you have any physical store locations?
Currently as a Melbourne based start-up, we do not have any store locations and only offer online shopping. Whilst everyone loves to try things on before they buy, we feel very confident that our underwear tops and shorts are so incredibly comfortable that you will be happy with your purchase. Just remember to measure up before you select your size!
What if I can't find the item I want?
We only produce a limited, small range of products in an effort to reduce textile wastage across the globe. If there is a particular colour or size 'out of stock' that you really want to purchase, please contact our sales team (sales@mebebodee.com) and we will attempt to put it on our next production line.
What if you do not stock our size?
We understand the importance of offering a diverse range of sizes, and we constantly strive to expand our size options based on customer feedback and preferences. We encourage you to check back regularly as our product offerings may evolve to include a broader range of sizes in the future.
If you have any specific requests or suggestions regarding sizing, please don't hesitate to contact us on sales@mebebodee.com. We value your feedback and are committed to providing the best possible shopping experience for all our customers.
Why does the material fray a little around the edges?
We believe it is more important to reuse material than to care about the little imperfections of the material. Given the nature of recycled material you will find a little wearing/fraying around the edges of each bonded garment. Think of the delicate fray telling a story of its past, creating an alluring texture that is captivating and brings a sense of organic beauty to the soft material; making it truly one-of-a-kind!
FREQUENTLY ASKED QUESTIONS
Size and Fit
I've noticed your products stretch a bit, is this normal?
Given the nature of recycled polyester mixed with spandex you will find that our products stretch a little after the first few wears. Our sizing takes this into consideration so you will find your items are tighter when you first put them on.
Do I really have to measure myself before selecting my size?
Yes, yes, yes! Our sizing is very unique so we don't want you to jump in when you haven't purchased from us previously.
Do you like your fit tight or loose?
Our measurements purposely crossover to give you more flexibility with your wear choice. If you find yourself falling into two sizes, decide how you like your fit. If you like your support tight, go for the smaller size. If you like a looser fit, go for the bigger size.
How do I know if my bra fits me properly?
- There should be no gaping across the topline of the bra
- The back band should sit parallel to the ground. It should be on the loosest clasp so you can tighten it as the bra ages.
- The straps should be firm but not dig in. They should not fall off your shoulders.
- The material should not wrinkle across the bust but should not be so firm that you bulge out the top of the bra.
- When you raise your arms the band should stay in place. You want to be able to move through your day without pulling and tugging at your top all the time!
How do I know if my crop or bralette fits me properly?
- You should be able to fit two fingers under the straps. If you can't, it is probably too tight.
- To make sure the band is not too tight, fit two fingers under the bottom of the band. Raise your arms and make sure the band doesn't ride up.
- Check yourself and make sure you feel comfortable. Because, if it isn't comfy, you won't want to wear it!
FREQUENTLY ASKED QUESTIONS
Packaging and Recycling
How do I dispose of your mailing satchels?
We use compostable mailers that will breakdown in a commercial compost in approx 90 days and in your home compost in approx 120 days.
How do I dispose of the MeBeBodee kraft envelope?
All MeBeBodee products come individually packaged in a fully recycled kraft cardboard envelope; straight from our manufacturer in Sri Lanka to our warehouse. We ensure that no plastic packaging is used when our products are manufactured and delivered.
The kraft envelope can be placed into your home paper recycling bin.
What does recycled nylon mean? Has my bra been worn before?
Ha ha. No! It doesn't mean you are wearing someone's sweaty bra. Rather, we use recycled fabrics that are manufactured by reprocessing pre and post consumer waste. New yarn is created from these old products (like industrial fabric scraps, discarded fishing nets etc.) and woven to create a new fabric that has the same durability.
Reprocessing reduces emissions and uses less energy than creating new nylon. It reduces waste by diverting it from landfill.
How can I recycle my MeBeBodee when its life comes to an end?
FREQUENTLY ASKED QUESTIONS
Returns and Shipping
How quickly will my order be processed?
All orders are dispatched within 1-3 days.
Once your order has been placed, you will receive a confirmation email. If you can not find it in your inbox, please check your junk mail.
A shipping confirmation, including tracking details, will be emailed once your order has been dispatched.
Deliveries are made through Australia Post which ships items on Monday thru Friday. Any orders made on public holidays or weekends will be processed on the following business day.
How long will shipping take in Australia?
We use Australia Post to ship all our products across Australia. They have the following estimated delivery times:
Standard shipping:
- 3 -5 business days for metro areas.
- 5 - 7 business days for regional areas.
Express Shipping:
- 1 -2 business days for metro areas.
- 3 - 5 business days for regional areas.
What do I do if I have a faulty item?
We take a lot of pride in our products and have a very close relationship with our amazing manufacturers. We take great care in ensuring the quality of all MeBeBodee products. However, if you believe you have received a faulty item, please contact us as soon as possible with:
- a photo of your faulty item,
- the product details; including style and size
- the purchasing details; including date of purchase
You can get in touch either through our contact form or on sales@mebebodee.com.
What do I do if I receive an incorrect order or item?
Cry because we have made a big mistake. Then please let us know immediately through our contact form or on sales@mebebodee.com and we will fix our error for you.
How do I return an item?
Please go to our returns policy on the Shipping & Returns page. From there you can follow the steps to process your return.
FREQUENTLY ASKED QUESTIONS
Product Care
How do I wash my MeBeBodee?
I prefer a little extra care; if possible, use a laundry delicates bag.
Gentle machine wash with like colours.
Do not tumble dry. Do not bleach. Do not iron. Do not dry clean.
Do I have to handwash my MeBeBodee?
Nope. Like all fabrics, handwashing is best for longevity. But we know we are all too busy to spend an hour scrubbing and soaking so we've made sure you can throw it in the machine.
Gentle wash with like colours. In a delicates bag, if you have one!
Do not tumble dry. Do not bleach. Do not iron. Do not dry clean.
Can I tumble dry my MeBeBodee?
We say 'no'! They are so light weight they will dry quickly anyway. So save the energy and save the emissions for something else.
Can I iron my MeBeBodee?
Come on??? Why would you want to iron if you don't have to?! But if you really must, a gentle iron won't destroy your pieces.